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WHAT IS 'I KNOW EUROPE' CERTIFICATION?
With over 200 vacations to Europe on Cosmos, Globus, Monograms and Avalon Waterways, the Globus family of brands offers the largest selection of vacations to the continent. From panoramas to regional discoveries to city getaways and even river cruising the experiences and vacations are unmatched. The objective of the entire certification programme is to provide participants with the relevant and correct knowledge and tools, to enable them to showcase Europe as a complete destination as well as parts of the continent as stand-alone destinations that instill customer confidence and eventually contribute to Company’s performance.
HOW WILL THE TRAINING BE CARRIED OUT?
The training will be covered in classroom style teaching spread across 5 full working days from 0930 am to 0530 pm. Venue cost, lunch and 2 tea breaks during the training are included in your registration fees. The dates for the training are fixed for 13th, 14th, 19th, 20th, 21st November 2009. You are required to attend all 5 days to receive the certification.
The lectures will include audiovisual presentations, games and interactive sessions to make it a true learning experience.
Each participant will receive study and reference material that they can take back with and use as reference in future. These kits are included in the registration fees.
After completion of the course, there will be an exam based on the modules covered in the classroom. Date and venue will be provided to you well in advance to prepare for this and will be at least 1 week after the last date on training.
Globus and Cosmos will announce the results on their website and via email. To receive the certification as ‘I KNOW EUROPE’ experts, participants need to score a minimum of 85%.
HOW DOES THIS BENEFIT YOU?
The certificate serves as proof of your expertise on Europe as a destination and the endorsement from the Globus Family of Brands is an asset to anyone looking for growth in the travel industry.
Since each study module is carried out through an interactive presentation structure, it assures better comprehension of the destination and helps address all your queries.
Better knowledge and confidence in selling the region leads to increased sales for your Company, resulting in more appreciation and recognition of your contribution and increased responsibilities.
Helps you answer client queries and plan itineraries more effectively and to serve them better.
Helps you understand and segment your potential customers and suggest the right product mix to them. The programme also helps you learn the skills of up-selling and cross-selling destinations to travelers.
The top scorer will go on a Cosmos tour covering some of the prime destinations covered in the training.
Travel consultants who successfully clear the certification programme will have their contacts available on our websites for consumers who are searching for staff who know Europe.
You are also eligible to feature the “I Know Europe” logo on your visiting card, websites and other collateral.
This certificate stands as a validation that the concerned staff has a greater comprehension of destination Europe in the industry and is poised to effectively promote and present it to potential travelers.
HOW CAN YOU ENROLL FOR THE PROGRAM?
Globus Family Club members are required to pay a nominal fees of Rs. 2500/- per participant and other travel agents need to pay Rs. 4500/- for the entire programme. The fee includes cost of training and study materials for 5 full days, lunch and hi-tea during the training. To enroll as a member now click here. It is mandatory that we receive your payment within 3 working days of registering failing which your registration will stand cancelled. This payment is non-refundable unless we decline your registration.
We reserve the right to decline a registration without assigning any reason, whatsoever, at any stage. We will provide a full refund for those who are not accommodated in the programme by us.
Last date of registration is 31st August 2009.
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